KITE Online Return Policy
At KITE, we want to ensure that you’re completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receiving it.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unworn: Not used or worn in any way
  • Unused: Not tried on or used for any purpose
  • In Original Condition: With all original packaging, accessories, and documentation included

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Our Customer Service Team: Reach out to us within the specified timeframe
  2. Provide Order Information: Share your order number, item(s) to be returned, and reason for return
  3. Get Return Merchandise Authorization (RMA) Number: We’ll provide you with an RMA number
  4. Package and Ship: Securely package the item(s) with the RMA number clearly written on the outside of the package and ship to the designated address

Return Shipping Costs

You’re responsible for return shipping costs, unless the return is due to our error or a defective product.

Refund Processing

We’ll process your refund once we receive and inspect the returned item(s). The refund amount may be subject to deductions for shipping and restocking fees, if applicable.

If you have any questions or concerns, please don’t hesitate to contact our customer service team. We’re here to help.