At KITE, we respect your right to privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

What We Collect

We collect personal information directly from you, including:

  • Name: Your full name for order processing and communication
  • Contact Information: Email address and phone number for order updates and customer support
  • Payment Details: Securely stored credit card information for payment processing
  • Shipping Address: Your address for delivering purchased items

We also automatically collect:

  • Device Information: Browser type, IP address, and cookies to enhance site functionality and user experience
  • Order History: Records of your purchases for customer support and order tracking

How We Use Your Information

We use your data to:

  • Process Orders: Fulfilling purchases, payment processing, and shipping arrangements
  • Improve Site Experience: Analyzing user behavior to optimize site performance and content
  • Customer Support: Responding to inquiries and resolving issues
  • Marketing: Sharing updates on new products and promotions (with your consent)

Sharing Your Information

We may share your data with:

  • Third-party Service Providers: Payment gateways and shipping companies to facilitate transactions
  • Legal Requirements: Compliance with laws and regulations, or responding to lawful requests

Security Measures

We implement industry-standard security protocols, including:

  • SSL Encryption: Protecting data transmission
  • AES-256 Encryption: Securing stored credit card information
  • PCI-DSS Compliance: Adhering to payment card industry security standards

Your Rights

You can:

  • Access: Request a copy of your stored information
  • Correct: Update or amend your personal data
  • Delete: Request deletion of your information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications

Changes to This Policy

We reserve the right to update this policy. Changes will be effective immediately upon posting.

Contact Us

If you have questions or concerns about our privacy policy, please contact us at [insert email address].

By using our site, you consent to our privacy policy and data practices.